Remember the Halal KFC I talked about back here? Today, my brother and I drove back there today because I was craving it. It took us over an hour to get there... and almost THREE HOURS to come back home. But I wasn't too annoyed because it was me who really wanted it.
You know what sucks?
Well, I only eat white meat... and got the same thing for the rest of my family. So I ordered a 12 piece combo of extra crispy fried chicken with all the pieces being substituted for breast pieces. The cashier told me she would go back and check that she had the right amount of breast pieces from the halal section and that I would have to pay extra for substitution. Which I was okay with (and figured).
When the cashier came back, she said that she could do a combination of extra crispy and original friend chicken -- which I was fine with. I went ahead and paid for my order (VERY expensive because of the substitutions). Some time later, I got my order and headed back home. Getting home would take over two and a half hours because of traffic.
When I got home, and my family started eating, I could not believe that two of the pieces that were ALL THE WAY AT THE BOTTOM had been substituted for their grilled chicken! While I am sure their grilled chicken is delicious (I did try it some time ago), it was not what I ordered and I do not appreciate them cheating their customers like that!
She went back to check and confirm that they had the right amount of pieces... if she didn't --- all she had to do was tell me!!! Is that sooo hard? Not only did I pay extra for what I wanted, but I didn't even get what I wanted!
In my opinion, customer service makes or break your business. There is this bakery I loved to visit for a particular cookie that I have NO where else, but refuse to step foot in there because of terrible customer service.
P.S. I was asked to post their contact information for others. Here is their Customer Service number 1-800-CALL-KFC.